If you have not found your question here please contact us with your request.

 

What is Rider Shield 360?

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We are an official distributor of Ride Vision products. Any goods you buy are shown in your own currency, fulfilled from your own country so you NEVER have to pay import duty or worry about getting product support from another locale. At Rider Shield 360, our mission is clear: to make riding safer for enthusiasts like me, for whom motorcycles are not just machines but an integral part of our lives. We aim to protect and empower riders across the country, making the open road a safer place for all who share our passion for two wheels. Learn more about us Here

 

What's your return policy?

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We offer a 30-day return policy. Products must be new in original packaging and must not have been installed. Please contact us to start a return. The customer is responsible for return shipping. Any damage sustained in shipment is the responsibility of the sender and insurance is recommended. We will process the refund within 5 business days assuming there are no issues with the product being returned.

 

How do I install Ride Vision 2 Pro?

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You can download the installation manual HERE There are installation videos from Ride Vision here and another well documented install here.

 

What's the difference between Ride Vision Pro 2 and Ride Vision Pro 2 Bundle with Mirrors?

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Ride Vision 2 Pro includes wired LED indicators that mount on the top of your existing mirrors. 

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Ride Vision 2 Pro Bundle with Mirrors includes LED alert integrated mirrors for you to install.

 

Both include a Ride Vision 2 Pro Control Unit with connection cables, mounting material, and installation instructions.

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Where can I download the Ride Vision App?

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The Ride Vision Pro App is available on Apple's App Store and Google Play. 

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Are the alerts customizable?

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Using the mobile app you can tailor the alerts to fit your riding behavior and preferences. Frontal alerts have 3 “sensitivity” levels: High-Medium-Low. Adjusting your system to “high” means you get alerts farther from vehicles infront of you, while “low” lets you get very close to vehicles before alert turns on. This lets riders choose their riding style while staying safe with Ride Vision.

 

Can I change the LED brightness?

 

Yes, you can, when connected to the unit via Bluetooth or Wi-Fi, click the ‘Settings’ icon and under the Unit Settings menu, you will find the “LED Brightness” settings. This will not let you turn the LEDs all the way off, but will reduce the intensity of the lights based on the time of day. PLEASE NOTE: Reducing LED brightness to “low” can be dangerous; set at your own risk.

 

How do I record videos?

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By default, Video Recording is to OFF for privacy reasons. To turn it back on, connect to your unit via Bluetooth or WiFi, click the ‘settings’ icon and under Unit Settings menu, tap Video Recording. Simply toggle the recording to ON and you are all set.

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How do I download my ride videos?

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First you have to sync the latest ride data from your Ride Vision unit. While the Ride Vision unit and your mobile phone are still connected, click on the ride you wish to download and then click on the video. This will start downloading both videos (front and rear) and will take a few minutes, depends on the length of the ride. Make sure your motorcycle is turned on until download is finished and stay close to the motorcycle while video is downloading. Once completed, videos will be available to view via the Ride Vision mobile app.

I'm connected to the unit Wi-Fi and cannot get any Internet data

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On some Android phones when you are connected to the IRide-XXXXX Hotspot you will not have any internet connectivity while WIFI is connected. It is therefore recommended NOT to automatically connect to your device as this will stop your phone getting any internet data.

 

How do I sync my rides?

 

To sync the data from the Ride Vision unit to your mobile phone, make sure the motorcycle’s switch is turned on and look for a Wi-Fi network that starts with iRide-XXXXX. Once connected, swipe down the main screen and wait for the process to complete before disconnecting and turning the motorcycle’s switch back off. Now the ride data is stored on your mobile phone for offline viewing.